Ryan Sadler
06:56 26 Oct 20
EDIT:Reduced from what was an extremely fair if not generous 3 stars to reflect the hostile and outright dishonest way in which they respond to customers.RESPONSE TO OWNER:1. At no time did I warn or threaten a negative review if damages were not fixed.2. Why would I contact and expect you to fix the smaller issues that weren't fixed when they were pointed out in the final inspection?3. As I clearly stated in my original review, the shower leak was behind the drywall. As such, there was no indication of the leak until the mould worked its way through the baseboards.4. A plumber confirmed that the cause of the shower leak was improper installation as no silicone was applied between the shower wall and outer lip. Sealing the joint fixed the leak, proving it.5. Why would I hire the company that caused the problem in the first place and failed three times to fix it, to then try a fourth time?6. I have no obligation to warn any business about posting a review, negative or not.7. It's great that you fixed issues for another customer out of warranty for free, but that's not what you offered here, is it? (Not that I would have accepted as should be implied from above)8. Actually, we went over our contract with your competitor more closely before cancelling with them and it turned out you misread it. In fact, the only reason we ended up going with you was that you were a little cheaper for the same work. Obviously that was a mistake.ORIGINAL REVIEW:I would neither recommend nor discourage going with Harmony Basements. If you decide to go with them, make sure you thoroughly inspect the finished work and are firm with getting issues resolved. Their work seems to be of mostly good quality, though inconsistent and potentially disastrous in some cases due to incompetent subcontractors.Pros:- Mostly high quality results- People were generally professional- Accommodating with time and budget- Quick to address larger mistakes during the processCons:- Numerous smaller issues that either weren't noticed or that were pointed out and not fixed, such as...- Doors installed too tight sticking to and scraping the frames- A ceiling vent cover that fell out because it wasn't screwed in- A piece of stair flooring coming loose causing a falling hazard- Shower door rollers installed upside down causing the door to jut out, scrape against the base, and almost break off due to the misplaced weightMajor Con:- The shower had to be resealed no less than 3 times after installation because it kept leaking. After the last time, it appeared that the leak was fixed. However, years later (out of warranty, of course), extensive mold appeared on the baseboards on either side of the shower and we discovered that it has still been leaking behind the drywall the entire time because the installer didn't seal it properly, leading us to costly and invasive repairs at our own expense.
Kasia Nates
12:25 27 May 20
My search for a trustworthy basement renovation company ended with Harmony Basements. My basement looks like a brand new one. Literally after the services received, I spend most of the time there chilling with my friends. Thanks guys. What a commendable job you have done.
Greg Myles
19:36 25 May 20
We are thrilled with our basement finish by Harmony Basements! This by far was the easiest home project we have completed. Harmony Basements listened to our needs/ideas and designed a space that functions perfectly for our family. They completed the project on time, within budget, and communicated with us throughout the entire project. The subs were professional and respectful of our home and work with Harmony Basements regularly. There was great attention to detail and quality workmanship from everyone.Harmony Basements went above and beyond for us and I would highly recommend them to anyone looking to finish their basement
janet wood
11:49 24 May 20
We are so happy with our renovation, and just as importantly, we were really impressed with how the work was done. Harmony Basements renovation team were easy to work with, highly professional. Even while the work was being done, the basement was tidy and organized. We were never pressured to do more than we wanted. The work was done on time and they always respected our budget. I highly recommend Harmony Basements . Thank u for an amazing job on our basement renovation.
Barry lace
17:59 20 May 20
We decided to have Rocco and his team at Turn Key fully develop our basement. Included large family room, bedroom, bathroom and home gym. They did a great job at turning our vision into reality. Everyone was a pleasure to deal with and very professional. They will certainly be our first call for the next project my wife is dreaming up...
Stella Manns
12:59 19 May 20
I was very impressed with the work that was done by Harmony Basements. With their highly specialized team they helped me design a beautiful basement far beyond my expectations. Their attention to detail was very impressive. They thought of every last detail and the finished work was unbelievable. Rocco and Sasha were truly a pleasure to work with. I highly recommend anyone that needs renovations done to their home to contact Harmony Basements . Not only that they did an excellent job, they left my home in a broom swept condition that left very little for me to do after they finished the job. Thank you Harmony Basements.
Walter Nava
08:07 18 May 20
We hired Harmony Basements to finish our old basement. They did an excellent job. From the waterproofing all the way through the entire finishing. Super nice crew and easy to deal with. Thanks for everything guys!
Carole Ann
14:53 13 May 20
The team is well organized and very professional. Upfront on all the costs and flexible with the designs and very agile when it comes to the timelines. Everything was completed on time and to the budget that was initially given.Highly recommend this team if you want a fantastic experience with some down to earth people. Even dog friendly with a large rescue new to the home.
Jaipal Jatana
01:25 12 Mar 20
My basement was built by Harmony in May 2018, yes.. TWO years ago and I am writing a review now, two years later. My reason for writing a review two years later is because during my time, I have worked with a lot of trades people and often I find that most trades like to do their work and quickly move on to the next job, not giving a care about the job they just completed. These companies don't stand by their final product, they will make it look good for the first few months and after that when a few items go wrong, they don't care to come back and fix it. Based on this experience, I decided to write my review of Harmony Basements two years later at the end of the two year warranty that they offer. After two years, Harmony Basements STANDS BY there final product. Harmony has built the BEST, RELIABLE and ABSOLUTELY STUNNING basement that I and my entire family has seen. Most reviews like start from the beginning to the end of their project, but I'm going to do the opposite and start from my warranty coverage to the very beginning stages of construction.Warranty/Customer Service: 10/10What I find so great about Harmony was the fact that they care about their final product. During the last two years, I had two very minor issues with my basement which was a result of my own choice/mistake. I contacted Harmony to get these two issues resolved and they scheduled the repair days later. Most trades do not even pick up the phone when I call but Harmony takes their warranty and final product serious! One of the minor issues was my washroom faucet, it was leaking water. I did not use the faucet that Harmony provided, I used a Glacier Bay faucet (stay away from Glacier Bay faucets) and when I noticed the leak I contacted Harmony. They came days later to ensure that the leak was not coming from the pipes. It was a faulty washer in the glacier bay faucet, I wish I had used the Harmony faucet initially, but Harmony, actually caring about their final product removed the glacier bay faucet and installed a new faucet for me. They had no reason to change the faucet as it was not their own, but being the great and compassionate company that they are, they fixed it for me. This is one of the reasons why I absolutely love Harmony.. they have an amazing warranty coverage and amazing customer service. Plumbing/Hvac/Electrical/Drywall - 10/10 what more can I say?! Perfect!KITCHEN - 100/10 .. yes 100 out of 10Let's just say the finishing in our basement kitchen area is better then our upstairs kitchen! This is the 'wow' factor in our basement. See the pictures below yourself. Also, we made changes as the kitchen was being built, Harmony did an excellent job listening and helping us make those changes happen. They cared so much about how we envisioned our basement. Claudio/Diego - 10/10It is very rare to find people in the construction business to be honest and forth coming. I have been 'hustled' by so many trades people but Claudio and Diego are different. These two take so much pride in the product they give to their customers. They are honest and respectful and most importantly TRUTHFUL!! These are the people you want to invest in when it comes to building your DREAM basement. I'm very thankful to have them build my basement for my family and I. Thank you guys!To sum it all up.. yes you have your Penguin Basements, AGM.. but they are NOT even at the SAME LEVEL as Harmony. Harmony said they would make my basement look better then the main floor and that's what they exactly did!You want QUALITY and HONESTY.. go with Harmony!!!
Jaipal Jatana
01:20 12 Mar 20
My basement was built by Harmony in May 2018, yes.. TWO years ago and I am writing a review now, two years later. My reason for writing a review two years later is because during my time, I have worked with a lot of trades people and often I find that most trades like to do their work and quickly move on to the next job, not giving a care about the job they just completed. These companies don't stand by their final product, they will make it look good for the first few months and after that when a few items go wrong, they don't care to come back and fix it. Based on this experience, I decided to write my review of Harmony Basements two years later at the end of the two year warranty that they offer.After two years, Harmony Basements STANDS BY there final product. Harmony has built the BEST, RELIABLE and ABSOLUTELY STUNNING basement that I and my entire family has seen. Most reviews like start from the beginning to the end of their project, but I'm going to do the opposite and start from my warranty coverage to the very beginning stages of construction.Warranty/Customer Service: 10/10What I find so great about Harmony was the fact that they care about their final product. During the last two years, I had two very minor issues with my basement which was a result of my own choice/mistake. I contacted Harmony to get these two issues resolved and they scheduled the repair days later. Most trades do not even pick up the phone when I call but Harmony takes their warranty and final product serious! One of the minor issues was my washroom faucet, it was leaking water. I did not use the faucet that Harmony provided, I used a Glacier Bay faucet (stay away from Glacier Bay faucets) and when I noticed the leak I contacted Harmony. They came days later to ensure that the leak was not coming from the pipes. It was a faulty washer in the glacier bay faucet, I wish I had used the Harmony faucet initially, but Harmony, actually caring about their final product removed the glacier bay faucet and installed a new faucet for me. They had no reason to change the faucet as it was not their own, but being the great and compassionate company that they are, they fixed it for me. This is one of the reasons why I absolutely love Harmony.. they have an amazing warranty coverage and amazing customer service.Plumbing/Hvac/Electrical/Drywall - 10/10 what more can I say?! Perfect!KITCHEN - 100/10 .. yes 100 out of 10Let's just say the finishing in our basement kitchen area is better then our upstairs kitchen! This is the 'wow' factor in our basement. See the pictures below yourself. Also, we made changes as the kitchen was being built, Harmony did an excellent job listening and helping us make those changes happen. They cared so much about how we envisioned our basement.Claudio/Diego - 10/10It is very rare to find people in the construction business to be honest and forth coming. I have been 'hustled' by so many trades people but Claudio and Diego are different. These two take so much pride in the product they give to their customers. They are honest and respectful and most importantly TRUTHFUL!! These are the people you want to invest in when it comes to building your DREAM basement. I'm very thankful to have them build my basement for my family and I. Thank you guys!To sum it all up.. yes you have your Penguin Basements, AGM.. but they are NOT even at the SAME LEVEL as Harmony. Harmony said they would make my basement look better then the main floor and that's what they exactly did!You want QUALITY and HONESTY.. go with Harmony!!!
Cindy Mercier
21:39 11 Mar 20
We are very pleased with the development of our basement. Claudio - project manager , kept things moving smoothly, took the time to keep us fully informed and answered any questions we might have. All the trades personnel did good work. Together this all contributed to giving us a very successful basement development. We would certainly recommend to Harmony Basements friends who are looking for any kind of renovations.
Jocelyn Collin
22:08 04 Mar 20
After comparing a number of basement renovation companies, my Husband and I choose to finish our basement with Harmony Basements. We were originally recommended their service by a friend who had them finish his basement. He constantly told us about their great service and selection of options to choose from. They ensure to pay attention to every meticulous detail all throughout the renovation. After the job was completed, we now understand why our friend recommended their service and we are already starting to recommend their service as well. Thank you for your great work.
Monroe Copland
11:27 02 Mar 20
Our young son needed his own room in our basement and we came to Claudio and his team at Harmony Basements . They absolutely exceeded our expectations. Not only did he have creative solutions for our basement space, he and his team were on time, professional, and actually a joy to have in the house. Some of them have known each other since childhood, and the trust and history means a natural understanding and positive mood. There were many times they'd be working out a problem together and I'd hear laughter coming from the other room. For a project that necessarily involves coming into someone's hearth and home, I think it really matters that the contractors are not only professional, but friendly and approachable. We added work as we went along, and Claudio was fair and flexible about changes - we even gained a storage room we didn't hope for, thanks to Claudio ideas. We are unbelievably pleased with our renovation and the fact we have "gained more house" in the effort. Thanks Harmony Basements
Tina Tran
14:49 26 Feb 20
We hired Harmony Basements to finish our basement. From the first time Diego (Sales Rep) came out to give us our estimate, dealing with Stefany - Interior Designer and Rocco (Project Manager ) the whole team did an outstanding job! Everything from their professionalism to their time lines were completed with great satisfaction. We couldn't be happier with the results and we will continue recommend Harmony Basements to our friends. I must mention also the Project Manager (Rocco) went up and above the call of duty to make sure the whole experience was enjoyable. Thanks Harmony Basements
Betsy Lamb
11:49 24 Feb 20
I had a great experience with Harmony Basements We had our basement underpinned and fully finished with them. The project ran slightly over the initial timeline, but the project manager went above and beyond to accommodate us for the 2 week delay. Each part of the process was explained to us in detail. Communication was excellent and key to these types of projects. The quality and hard work of the trades did not go unnoticed. We are very happy with the outcome. I would definitely recommend!
Pat werthsa
21:21 21 Feb 20
Mark designed our entire basement and made sure we had no wasted space. He was on time, on budget and was extremely flexible in our changes and decisions. Great workers who were polite, efficient and respectful of our home. Top quality work that I would highly recommend
rob malfara
20:49 19 Feb 20
I am very happy with the work done by Claudio and Seth for finishing my basement. He finished it 2.5 months as promised. Also I got all items done as agreed upon as everything was discussed upfront and put on paper. I referred him to 2 other friends and both have done their basements through Harmony Basements as well and they are happy too
Ruben rodiriquez
10:21 18 Feb 20
When we met with Harmony Basements for a meeting in regards to finishing our basement, we came to them with a request. We wanted a very elegant basement and very minimalistic. Unfortunately, we did not have a lot of space to work with but they were still able to transform our small area into the basement of our dreams. The level of professionalism, experience and expertise of staff from the sales manager to project manager to designer and all trades involved is compared to none. Thank you so much!
Frank Ecklundn
22:24 16 Feb 20
Harmony Basements team finished our basement for us and their service was excellent. From the first consultation to the final inspection, they were professional and timely. We were given advance notice of every step to the process, and it was clear that they value us as a customer. I would highly recommend them if you are looking to finish or remodel your basement!
Chuck Jones
14:14 24 May 19
Our experience with Harmony Basement's finishing of our basement including a bathroom was very positive. We found the contractors were very hard working and reliable, showing up on time and cleaning up daily. Claudio, the supervisor always listened to our concerns during the process and took action. Diego's was a great help in designing the layout. The drywall finishing and painting were simply outstanding and George was a "workhorse" with the long hours he worked on site to complete the framing and drywall installation. The project was completed on time. We are extremely satisfied with the results and highly recommend the company for your renovation needs.
Dino Caruso
12:28 14 May 19
We are very pleased with the overall quality and finish. These guys are seriously committed to do a good job maintaining direct and constant communication with us throught the project. Harmony Basements have met our expectations. They have done a good job. Our first meeting with Claudio and Diego went well we knew right away after they told us and explained the process we knew they knew what they were doing. We had all the options explained to us and how the company operates. The material selections was done quick and easy in the decor studio located in Woodbridge at the their main office. The decor studio manager and selections coordinator understood what we wanted. Their customer service were always ready to assist us or answer any questions. Very important to us Harmony did not came up with any surprises and changes just the normal issues any construction site would have. In conclusion great work from Claudio’s team of managers, scheduling and communication, no complaints there. 10 for him and his team. Everything was managed in a professional and timely manner. There were NO unexpected delays and Everybody was in the house as planned. Harmony Basements has taken care of our investment and put in their best efforts every day. We have already recommend Harmony Basements to friends and family.
Norman Sookhoo
06:21 08 May 19
Just had my basement done and I am very pleased with the quality and professionalism of work. Project manager Claudio is a good man. He was very easy to communicate with. He kept us current with job status and everything was done as per schedule.He went out his way to please, doing some extra things at no cost and with no hassle. I would not hesitate to recommend.
Team NickBros
21:31 24 Apr 19
Harmony Basements gave us a gorgeous space. We were able to get the exact design we hoped for. The construction team were very efficient and professional. We are so pleased with how our basement turned out.
Paula Drucker
03:34 21 Jan 19
I am so pleased with my basement renovation by Harmony Basements. The difference between my original 1960’s style to my chosen upgrades and new bathroom is such a welcome improvement thanks to my knowledgeable salesman, DIEGO, all the various trades people and follow-up by CLAUDIO from customer service. Everyone was courteous, professional and neat and friendly. I recommend that you look them up at The Home Shows. You will be glad you did!
Keith Tse
14:28 29 Jan 18
Harmony finished our basement in mid-Sept 2017. Overall a pretty great job but it was 4 weeks delayed and there were minor workflow issues. I would still recommend them. The materials are top notch and my basement is toasty warm. Our family now has an extra 1000 sq ft of useable, functional living space. I have a more thorough review on Homestars. Give them a call and see what they can do for you!
Keith Tse
18:41 31 Dec 17
Harmony finished our basement in mid-Sept 2017. Overall a pretty great job but it was 4 weeks delayed and there were minor workflow issues. I would still recommend them. The materials are top notch and my basement is toasty warm. Our family now has an extra 1000 sq ft of useable, functional living space. I have a more thorough review on Homestars. Give them a call and see what they can do for you!
